Document the issue
Take clear photographs and gather your invoice, batch number, product details and installation date.
White Matte product assurance
Confidence, built into your project.
Understand your coverage, download the correct warranty, and get a clear path to support if something is not right.
Residential coverageLimited lifetime warranty
Commercial coverage15-year limited warranty
Important deadlineRegister within 30 days
Official documents
Choose your coverage.
Select the document that matches the installation type. Each PDF contains the controlling eligibility requirements, exclusions and claim terms.
Home installations
Residential Warranty
Limited lifetime coverage for eligible permanently installed, interior single-family residential surfaces.
Open document↗ Business installationsCommercial Warranty
15-year limited coverage for eligible products in permanently installed commercial structures.
Open document↗ Natural materialsNatural Stone Terms
Color and veining variation disclosures plus important pre-fabrication warranty conditions.
Open document↗Claims process
A clear path to resolution.
Report a suspected covered failure within 30 days of discovering it. Complete documentation helps our team review the claim accurately and efficiently.
Register eligible residential products within 30 days.
Keep your invoice, installation date, product information and batch details together. Registration and proof of purchase may be required for coverage.
Submit your claim
Send the documentation through our contact form within 30 days of discovering the issue.
Complete the review
Our team evaluates the information and may request additional photos or schedule an inspection.
Receive a resolution
Approved claims are addressed through repair or replacement at White Matte’s discretion under the applicable terms.
Know before you file
Common exclusions
- Routine maintenance and normal wear
- Outdoor or flooring installations
- Misuse, impact damage or thermal shock
- Fabrication or installation errors
- Natural color, pattern and veining variation
- Natural stone after it has been cut or fabricated
Ready to submit?
Our support team will help confirm the documents required for your claim.